Versand

STILLY Shipping Policy

We strive to deliver your STILLY to you as safely and efficiently as possible. Below you will find our estimated shipping timescales and important information regarding customs and taxes for your region.

1. Shipping Timescales Once your order has been processed and dispatched, the estimated delivery times (in business days) are as follows:

  • United States: 10 business days (via UPS, DHL, USPS, Yun Express, SF Express, or Yanwen Express) — 90% of orders arrive within this timeframe.

  • United Kingdom: 10 business days (via RM) — 95% of orders arrive within this timeframe.

  • Canada: 12 business days (via Canada Post, Yun Express, SF Express, or Yanwen Express) — 95% of orders arrive within this timeframe.

  • Australia: 10 business days (via Fastway, Auspost, Yun Express, SF Express, or Yanwen Express) — 90% of orders arrive within this timeframe.

  • New Zealand: 12 business days (via Fastway, Nzpost, or 4PX) — 95% of orders arrive within this timeframe.

  • Germany (DE): 10 business days (via DHL or Asendia) — 95% of orders arrive within this timeframe.

  • France: 12 business days (via DHL or Asendia) — 95% of orders arrive within this timeframe.

  • Italy (IT): 10 business days (via GLS) — 95% of orders arrive within this timeframe.

  • Belgium (BE) & Spain (ES): 12 business days (via DHL or Asendia) — 90% of orders arrive within this timeframe.

  • Norway (NO): 17 business days (via DHL or Asendia) — 90% of orders arrive within this timeframe.

  • Other Countries: 18 business days (via DHL) — 90% of orders arrive within this timeframe.

Please Note: Shipping times may be affected during public holidays. Manufacturers and couriers limit their operations during these times, which is unfortunately outside of our control.

2. Customs Duties & VAT Information Depending on your destination country, your order may be subject to import duties and taxes. Below is the general information regarding customs for single orders:

  • United States: Orders under $800 USD are exempt from custom duties and sales tax.

  • European Union: VAT is required for all orders. Custom duties will be required if applicable based on the specific member state's regulations.

  • United Kingdom: Orders under £18 GBP are exempt from custom duties and VAT.

  • Canada: Orders under $20 CAD (excluding international shipping costs) are exempt from custom duties and VAT.

  • Australia: Orders under $1,000 AUD are exempt from custom duties and VAT.

  • New Zealand: Orders under $800 NZD are exempt from custom duties and VAT.

  • Japan: Orders under ¥16,666 JPY are exempt from custom duties and VAT.

  • Mexico: Orders under $50 USD are exempt from custom duties and VAT.

Disclaimer: Customers are responsible for any applicable customs duties, taxes, or fees levied by their destination country. If you have specific questions about your region's import policies, we recommend contacting your local customs office.